Support Center Complete Handbook
How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk By Ivanka Menken, Gerard Blokdijk
Publisher: Emereo Pty Ltd 2009-07-05 | 614 Pages | ISBN: 1742441300 | PDF | 4.8 MB
The Art of Service is the leader in publications, certification and training for IT Service Management help desk, support center, and service desk professionals....