Difficult Conversations: How to Discuss what Matters Most
Publisher: Penguin (Non-Classics)
Number of Pages: 250
Published: 2000-04
List price: $15.00
ISBN-10: 014028852X
ISBN-13: 9780140288520
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill. Whether you’re dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I’m sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approac...