The Big Book of Customer Service Training Games (Big Book Series)
Publisher: McGraw-Hill
Number of Pages: 209
Published: 1998-09-01
List price: $24.95
ISBN-10: 0070779740
ISBN-13: 9780070779747
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more....