Good Service is Good Business: 7 Simple Strategies for Success
Publisher: Career Press
Number of Pages: 160
Published: 2001-08-15
List price: $14.99
Good Service is Good Business is a clear, simple, common-sense approach to making your company a service leader. Published originally in Australia, this new international edition is filled with simple-to-implement ideas that you can put into practice right away to boost your profits and your reputation. Service is a seven-letter word. These are DeVrye’s seven simple strategies for success: Self-esteem: Happy employees yield happy customers. Exceed expectations: Promise good; deliver great. Recover: 96% of dissatisfied customers never complain--they just take their business ...