Murray E. Jennex "Knowledge Management in Modern Organizations"
IGI Global | 2007-01-29 | ISBN:1599042614 | 418 pages | PDF | 2,5 Mb
"Knowledge management has been growing in importance and popularity as a research topic and business initiative. Knowledge Management in Modern Organizations documents the latest key issues of knowledge management. The innovative chapters in this book discuss the philosophical foundations of knowledge management, serving as a viable resource for academicians, practitioners, researchers, and students. Knowledge Management in Modern Organizations depicts a global perspective as the contributors come from Asia, Europe, the Middle East, and the United States, and adds value to any course focused on KM in organizations."
Knowledge management (KM) is a hot topic in many business communities. Although, the
term knowledge management might suggest a rather simple definition, there are plenty of
opinions on what exactly it is and how it should be used, if used at all. However, because
of the ever-increasing pace of business development, the task of effective and competitive
management of organizations becomes essential, and KM, if understood and implemented
properly, may be a useful tool for business transformation as well as the key to competitive
advantage. In this first chapter I would like to introduce the basic definitions and concepts
of KM.
I thought this would be an easy chapter to write, as it seemed that we all knew what we
were talking about when discussing KM. However, I became aware of the need to establish
a definition of KM through the publication of an expert opinion in the Business Intelligence
Journal. The editors asked three experts (this author included) about integrating KM and
data warehouses. When the issue was released, I was surprised that the three experts all had
different opinions on what KM was (Corral, Griffin, & Jennex, 2005). One expert described
the purpose of KM as disseminating knowledge quickly and KM systems as essentially
document management systems. The other expert considered KM as the process of handling
unstructured knowledge. The final view (mine) combined technical and organizational initiatives
to manage structured and unstructured knowledge in order to help the organization
improve its effectiveness through improved retention and reuse of knowledge. Three experts
expressed different definitions of KM and illustrated the need to define KM so that there is
a common ground for discussion. The first step, though, is to define what is meant by the
term knowledge, since this is the central theme in KM.
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