Paperback: 112 pages
Publisher: HRD Press (January 2003)
Language: English
ISBN-10: 087425731X
ISBN-13: 978-0874257311
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.