Hardcover: 324 pages
Publisher: Artech House Publishers (March 31, 2003)
Language: English
ISBN-10: 1580534872
ISBN-13: 978-1580534871
Text shows how to streamline an organization’s process improvement program. Covers saving resources and improving quality while moving the organization towards ISO 9001:2000 and CMMI compliance certification. For managers, evaluators, and students of process improvement. Includes index, references, tables, and chapter summaries.