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Author(s): Peggy Carlaw, Vasudha K. Deming
ISBN: 9780070779747
Publisher: McGraw-Hill
Edition: 1
Date: 01 Sep 1998
Pages: 209

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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