Jack Campanella “Principles of Quality Costs: Principles, Implementation, and Use”
ASQ Quality Press | 1999-12-08 | ISBN: 087389443X | 219 pages | PDF | 14,4 Mb
Everything you ever wanted to know about quality costs is presented in this edition, now updated with a focus on both the service and manufacturing industries. The third edition of Principles of Quality Costs includes information on the quality costs systems in small businesses, and activity-base costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
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