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Posted: August 11th, 2008, 7:55pm CEST by fractal O

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ISBN-10: 1590598776 In this book, you'll learn how to:
  • Create fluid layouts for Flex applications
  • Use CSS to change the appearance of components
  • Use Photoshop and Flash to create custom skins for Flex components
  • Create a custom-shaped desktop application (AIR)
  • Use Fireworks to simplify layout and the production process

ES + RS + DF | PDF | 8.2MB


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Posted: August 11th, 2008, 7:49pm CEST by fractal O

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ISBN-10: 0787982008 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. | ES + RS + DF | PDF | 2MB |

Full download


Posted: August 11th, 2008, 7:49pm CEST by fractal O

Tags  [edit]

ISBN-10: 0787982008 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. | ES + RS + DF | PDF | 2MB |

Full download