Okay, all you VB6 developers–time's up. As of March 2005, Micro$oft no longer supports this version of Visual Basic. And you can't blame them. Three years ago, they introduced the .NET Framework–an elegant, powerful platform–along with the new component-based VB.NET language. But roughly five million of you decided to stick with VB6, mostly to maintain legacy Windows and COM projects.

Now, with the upcoming release of VB 2005, Micro$oft has several attractive reasons to upgrade that you'll find hard to resist, including the return of some VB6 features. And we have the perfect book to help you make the conversion: Visual Basic 2005 Jumpstart. Now, you can test-drive the beta version of VB 2005 with three hands-on projects that enable you to learn the syntax of this new language quickly.

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Interview with the Vampire, The Vampire Lestat, The Queen of the Damned, The Tale of the body Thief plus the new titles from Anne Rice.

For the first time you can find all your favorite night-stalking, blood-guzzling undead–Lestat, Claudia, Louis, Akasha, Armand, and Memnoch–all in the same place at the same time.

Here, collected in one archive, are the four bestselling, original titles of Anne Rice's sprawling vampire series plus I`ve added the new titles too and so you get 12 books in one archive.

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Policy, methods, and tools to make good decisions

Project success means making the numbers. Project success means delivering business value from the application of resources to project scope and taking measured risks to achieve deliverables. Quantitative methods provide the basis for calculating value, establishing the project metrics that will be the measures of success, and helping project managers understand the numerical values of risks to be addressed.

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All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.

By quantifying and examining each phase of the "Customer Experience Cycle," Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to:

* Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences

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Get ready for some down-and-dirty hackin'! Over 200 serious hacks readers can use to force Windows XP to do it their way, written in the ExtremeTech no-holds-barred style

Sinchak doesn't waste time tweaking Movie Maker or Instant Messenger-these hacks are heavy-duty, detailed instructions for squeezing every drop of power from Windows XP and maximizing speed, appearance, and security

Not for the faint of heart! This book is written for users who aren't afraid to roll up their sleeves, risk voiding their warranties, take total control of the task bar, uninstall programs that are supposedly permanent, and beef up boot speed

Mines gems like unlocking hidden settings, customizing boot screens, supercharging online and program launch speed, maximizing the file system and RAM, and dumping hated features for good

Written by the creator of TweakXP.com, a site considered Mecca for Windows hackers and trusted by more than ten million Windows XP users worldwide

Includes a hacker's dream CD-ROM with a set of ready-to-install hacks, theme creation tools, custom boot screens, "undo" files that help the reader tinker with Windows XP's registry, and a whole lot more

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"Do you learn best by example and experimentation? This book is ideal. Have your favorite editor and compiler ready—you'll encounter example code you'll want to try right away. You've picked the right book—this is sure to become the de facto standard guide to writing Apache modules."

—Rich Bowen, coauthor, Apache Administrators Handbook, Apache Cookbook, and The Definitive Guide to Apache mod_rewrite

"A first-rate guide to getting the most out of Apache as a modular application platform—sure to become a must-read for any Apache programmer, from beginner to experienced professional. It builds up carefully and meticulously from the absolute basics, while including chapters on everything from the popular Apache DBD Framework to best practices, security, and debugging."

—Noirin Plunkett, documentation committer to the Apache httpd project, and member of the ASF conference committee

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Excel provides an easy-to-use, powerful spreadsheet environment that helps you handle calculations and data more effectively. With Microsoft Office Excel 2007 Step by Step, youll learn all the ins and outs of working with Excel features, including the exciting new interface for this latest version of Office. This information-packed guide provides numbered steps and hands-on examples that show you how to get the most out of Excel.

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The smart way to learn Office Access 2007one step at a time! Work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting help to master the fundamentals of working with the latest version of Access, including how to navigate the new user interface. You will discover how to create a database, produce forms, reports, and queries, and how to filter data.

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The smart way to learn Office Word 2007 one step at a time! Work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting help to master the fundamentals of working with the latest version of Word, including how to navigate the new user interface. You will discover how to use features in Word to help create, edit, and proofread documents.  

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