Paperback: 288 pages
Data: March 30, 2003
Format: PDF
Description: In today's ultra-competitive business environment, it's not enough for sales professionals to be adept at technical and tactical skills such as getting appointments, making presentations, and closing deals. To really succeed, they must develop and apply their relational skills-or what is known as emotional intelligence-to help them connect with people, recognize customer wants and needs, and build strong, lasting relationships. The concept of emotional intelligence was first popularized in the late 1990s, and later linked to leadership and management success. Studies show that a person's emotional intelligence has an 80 to 85 percent influence on success in the workplace, while his or her IQ has at best a 25 percent influence. Now, in Selling with Emotional Intelligence, author and sales trainer Mitch Anthony presents the first-ever examination of emotional intelligence as it relates to sales performance. Anthony first explains what emotional intelligence is, then presents sales professionals with a proven program for increasing their emotional intelligence, thus improving their sales success.
The program, which is known as the ARROW Program, includes five steps:
1. Awareness-Tune-in to natural strengths and weaknesses. Examine how one's personality impacts others. Be aware of emotions controlling the sales process.
2. Restraint-Identify negative emotions that can damage relationships, inflict pain, and cost money. Prepare a rational response that will restrain emotions.
3. Resilience-Learn to develop an optimistic, persistent nature. Embrace adversity. Recognize the true source of discouragement. Embrace intrinsic motivators.
4. Others (empathy)-Discern feelings and motives. Develop emotional radar. Learn to be a better listener and observer.
5. Working with others (building rapport)-Communicate. Resolve conflicts. Learn to relate to and lead others. A great deal of time and money is spent training salespeople in the technical aspects of their work. However, the real need in sales training lies in helping representatives and managers hone emotional and relational skills. Selling with Emotional Intelligence provides sales professionals with a program for dealing with the emotional challenges of their work and for enhancing sales performance.




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Paperback: 138 pages
Data: May 1, 2006
Format: PDF
Description: * For the first time ever, the senior architect and lead developer for a key enterprise system on NASA's ongoing Mars Exploration Rover mission shares the secrets to one of the most difficult technology tasks of all-successful software development
* Written in a conversational, brief, and to-the-point style, this book presents principles learned from the Mars Rover project that will help ensure the success of software developed for any enterprise system
* Author Ronald Mak imparts anecdotes from his work on the Mars Rover and offers valuable lessons on software architecture, software engineering, design patterns, code development, and project management for any software, regardless of language or platform


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Paperback: 576 pages
Data: July 13, 2006
Format: CHM
Description: A comprehensive handbook for understanding, designing, and deploying multiservice network architecture and applications
Design, deploy, operate, and troubleshoot ONS 15454 applications and services
Learn SONET/SDH and DWDM fundamentals
Understand Multiservice Provisioning Platform (MSPP) network architectures that support Ethernet, storage area networking, wavelength, and DWDM transport applications
Extend your MSPP with Cisco storage solutions

A new generation of SONET and DWDM systems providing the functions of multiple network elements in a single platform has emerged. This new platform is called a Multiservice Provisioning Platform (MSPP). MSPPs are a popular solution for building new networks and upgrading existing networks to take advantage of new services and integration of voice and data. Cisco Systems provides an MSPP product, the ONS 15454, for both service provider and enterprise networks. Cisco Systems is the market leader in MSPP technology in North America. More than 1,000 Cisco customers use the ONS 15454 MSPP in their networks and over 40,000 ONS 15454s have shipped, creating a need for accurate, comprehensive technical information for users to understand and maximize the potential of this MSPP product. Building Multiservice Transport Networks will become an indispensable reference for Cisco customers and constituents who are deploying MSPP solutions. Building Multiservice Transport Networks teaches all facets of MSPP networks in an easy-to-understand manner and from both the service provider and enterprise perspective. It provides the background material necessary for readers to learn key aspects of SONET, SDH, DWDM, Ethernet, and storage networking, and does so through network diagrams, application examples, design guidelines, and detailed configurations.



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Paperback: 400 pages
Data: March 3, 2008
Format: PDF
Description: Offering a structured approach to handling and recovering from a catastrophic data loss, this book will help both technical and non-technical professionals put effective processes in place to secure their business-critical information and provide a roadmap of the appropriate recovery and notification steps when calamity strikes.

*Addresses a very topical subject of great concern to security, general IT and business management
*Provides a step-by-step approach to managing the consequences of and recovering from the loss of sensitive data.
*Gathers in a single place all information about this critical issue, including legal, public relations and regulatory issues



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Paperback: 700 pages
Data: November 12, 2003
Format: CHM
Description: Take your Microsoft Office experience to the next level by programming custom business solutions with Excel 2003. This supremely organized reference and tutorial packs hundreds of timesaving answers, tips, and workarounds for advanced Excel users.




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High Performance MySQL is the definitive guide to building fast, reliable systems with MySQL. Written by noted experts with years of real-world experience building very large systems, this book covers every aspect of MySQL performance in detail, and focuses on robustness, security, and data integrity. High Performance MySQL teaches you advanced techniques in depth so you can bring out MySQL’s full power. Learn how to design schemas, indexes, queries and advanced MySQL features for maximum performance, and get detailed guidance for tuning your MySQL server, operating system, and hardware to their fullest potential. You’ll also learn practical, safe, high-performance ways to scale your applications with replication, load balancing, high availability, and failover. This second edition is completely revised and greatly expanded, with deeper coverage in all areas.

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In this authoritative book, widely respected practitioner and teacher Matt Bishop presents a clear and useful introduction to the art and science of information security. Bishop’s insights and realistic examples will help any practitioner or student understand the crucial links between security theory and the day-to-day security challenges of IT environments.

Bishop explains the fundamentals of security: the different types of widely used policies, the mechanisms that implement these policies, the principles underlying both policies and mechanisms, and how attackers can subvert these tools–as well as how to defend against attackers. A practicum demonstrates how to apply these ideas and mechanisms to a realistic company.

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Portable Windows XP Live USB Edition 2008 Did you ever want to boot up into Windows XP via a USB memory key? Well, now you can !!! This is a miniature version of Win XP enough to get you up and running so you can restore from backup, access your files, or do whatever you have to do. Instructions inside!

54.52 MB Only (Compressed)

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Mark Hulsether, "Religion, Culture, and Politics in the Twentieth-Century United States"
Columbia University Press | ISBN: 0231144032 | July 31, 2007 | 256 pages | PDF | ~1MB
Anyone who seeks to understand the dynamics of culture and politics in the United States must grapple with the importance of religion in its many diverse and contentious manifestations. With conservative evangelicals forming the base of the Republican Party, racial-ethnic communities often organized along religious lines, and socio-political movements on the left including major religious components, many of the country's key cultural-political debates are carried out through religious discourse.

In this volume, Mark Hulsether leads readers on a tour of religion in the United States. He introduces key players and offers a set of case studies to explore the interaction of these players with major trends in U.S. cultural history. Students in American studies and cultural studies will especially appreciate how Hulsether frames his analysis using categories such as cultural hegemony, race and gender contestation, popular culture, and empire, enabling a more informed and constructive discussion of religion in these fields. Hulsether offers a synthesis that is concise yet internally complex and dynamic& mdash;one that gives special attention to religious diversity and conflict, the relations between religious groups and broader historical trends, and the internal struggles of religious people as they set priorities and cope with emerging change




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Cameron H. Malin, Eoghan Casey, James M. Aquilina, "Malware Forensics: Investigating and Analyzing Malicious Code"
Syngress | ISBN: 159749268X | June 30, 2008 | 592 pages | PDF | ~19MB
Dissecting the dark side of the Internet - with its infectious worms, botnets, rootkits, and Trojan horse programs (known as malware)-- this in-depth, how-to guide details the complete process of responding to a malicious code incident, from isolating malware and testing it in a forensic lab environment, to pulling apart suspect code and investigating its origin and authors. Written by information security experts with real-world investigative experience, Malware Forensics: Investigating and Analyzing Malicious Code is the most instructional book available on the subject, providing practical step-by-step technical and legal guidance to readers by featuring tools, diagrams, examples, exercises and checklists.


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Matthew Keefe, “Flash and PHP Bible”
Wiley | ISBN: 0470258241 | May 5, 2008 | 508 pages | PDF | 6.2MB
The demand for rich Internet applications (RIAs) such as complete storefronts and interactive surveys is skyrocketing, as is the pressure to create these dynamic apps overnight and at low cost. This in-depth Bible provides the step-by-step instructions you need to quickly create RIAs in Flash using cost-effective, open-source PHP programming tools. You’ll learn how PHP works, when you should use it in Flash, and above all, vital security techniques for keeping your interactive sites secure.




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Ian Dees, "Scripted GUI Testing with Ruby"
Pragmatic Bookshelf | ISBN: 1934356182 | August 15, 2008 | 192 pages | PDF | 1.2MB
Scripted GUI Testing with Ruby is a practical, quick-moving tutorial based on real life, and real-world GUI applications.

Right out of the gate you'll start working with code to drive a desktop GUI. You'll discover the kinds of gotchas and edge cases that don't exist in simple, toy programs. As you add more tests, you'll learn how to organize your test code and write lucid examples. The result is a series of "smoke tests" team will run on Continuous Integration servers.

Next, we'll explore a variety of different testing tips and tricks. You'll employ a series of increasingly random and punishing test monkeys to try to crash programs. Table-driven techniques will show you how to check dozens of different input combinations. See how to use longer acceptance tests (in the form of stories) to represent the way a typical customer would use your program.



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