Publisher: McGraw-Hill; 1 edition
Language: English
ISBN: 0071384715
Paperback: 300 pages
Data: February 27, 2004
Format: CHM
Description: This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customers need on a global basis. Buckman reveals how to:
* Combat the biggest problem with implementing knowledge management--creating the culture that supports it
* Increase the speed of innovation globally across an organization
* Resolve technical problems quickly
* Make immediate, informed decisions to help solve customer issues
* Create new products based on customer input and demand
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