analog and other stuff
By Michael J. Cunningham
http://rapidshare.com/files/7498077/1841122130.rar.html
Data Mining Cookbook Modeling Data for Marketing, Risk and Customer Relationship Management
By Olivia Parr Rud
[mihd.net]
Customer Relationship Management How to Turn a Good Business into a Great One
By Graham Roberts Phelps
http://rapidshare.com/files/56854080/Customer.Relationship.Management-complete-1854181149.zip
Customer Management Excellence
By Mike Faulkner
http://rapidshare.com/files/2072268/CustomerManagementExcellence_muyac.pdf
Why Customers Come Back How to Create Lasting Customer Loyalty
By Manzie R. Lawfer
[snipurl.com]
Building Customer Based Project Organizations
By Jeffrey K. Pinto
[mihd.net]