Publisher: AUERBACH; 1 editionLanguage: English
ISBN: 0849311934
Paperback: 336 pages
Data: July 24, 2002
Format: PDF
Description: Using a case study approach to provide clear explanations of concepts and their application, this book illustrates how Six Sigma concepts can be applied to all aspects of the evolving system development process. It includes the traditional waterfall model as well as development innovations such as rapid application development, packaged software implementation, and outsourcing. The book's primary focus is placed on eliminating defects and improving customer satisfaction through the use of tools that help ensure requirements are clearly defined, understood, and met. The book demonstrates how Six Sigma can be applied to measure, manage, and improve the performance of your entire IT department.