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Animal | Application |Art | Artificial Intelligence | Business | Certification | Commerce | Computer - Hardware | Databases | Electronics | Engineering | Grammar | History | Intelligence | Internet | IT - General | Language | Magazine | Medical | Photographic | Networking| Programming | Security | Uncategorized | WWW
eBooks Share » Business and Economics
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Posted: January 1st, 2008, 5:48pm CET by keem1201
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Hardcover: 224 pages
Publisher: Jossey-Bass (March 30, 2007)
Language: English
ISBN-10: 0787987522
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. [...]
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Posted: January 1st, 2008, 5:40pm CET by keem1201
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Hardcover: 192 pages
Publisher: Wiley; Spi edition (October 5, 2007)
Language: English
ISBN-10: 0470109858
Stock Trader’s Almanac 2008
The Stock Trader’s Almanac is a practical investment tool that has helped traders and investors forecast market trends with accuracy and confidence for over 40 years. Organized in an easy-to-access calendar format, the 2008 Edition contains historical price information on the stock [...]
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