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eBooks Share » Business and Economics
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Posted: January 1st, 2008, 5:48pm CET by keem1201
Tags: [edit]
Hardcover: 224 pages
Publisher: Jossey-Bass (March 30, 2007)
Language: English
ISBN-10: 0787987522
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. [...]
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