Table of Contents
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Introduction
Positioning of Application Management
Managing the Business Value
Aligning the Delivery Strategy with Key Business Drivers and Organisational Capabilities
The Application Management Lifecycle
Organising Roles and Function
Control Methods and Techniques
Concluding Remarks
Bibliography
Appendix A - List of Acronyms and Glossary
Appendix B - Design Guidelines Table
Appendix C - Service Dependency Modelling (SDM)
Appendix D - Quality
Figures
Tables
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