Table of Contents
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ICT Infrastructure Management Overview
Design and Planning
Deployment
Operations
Technical Support
Bibliography
Appendix A - List of Acronyms and Glossary
Appendix B - Process Theory
Appendix C - Systems Installation Policies
Appendix D - Environmental Policies and Standards
Appendix E - Distributed Service Administration
Appendix F - Implementation Schedule for a New Service
Appendix G - The Contents of a Business Case
Appendix H - The Contents of an Invitation to Tender (ITT) or Statement of Requirements (SOR)
Appendix J - Guidelines for Reference Site Visits
Appendix K - The Service Lifecycle
Appendix L - The Contents of a Feasibility Study/Gap Analysis
Appendix M - A Checklist for the Acceptance of New Services
Appendix N - Quality
Figures
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