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Posted: June 25th, 2009, 11:01am CEST

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Harvey Thompson, "Who Stole My Customer? Winning Strategies for Creating and Sustaining Customer Loyalty"
2004 | ISBN: 0131453564 | Pages: 224 | PDF | 1 MB
Many businesses find themselves asking: "Who's stealing my customers? Why is it happening? How can I stop it?" Who Stole My Customer? has the answers. It's a complete guide to planning and implementing customer loyalty processes that really work - because they're built around what customers really want. Drawing on his unsurpassed experience redesigning customer-facing processes at IBM, Harvey Thompson shows readers their business through the customer's eyes - and in many cases readers might be shocked at what they actually see. In the book, readers systematically discover the real drivers of customer loyalty in their business, so they can focus their customer relationship investments for maximum value.
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Posted: June 25th, 2009, 10:59am CEST

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Kimberly Kingsley, "The Energy Cure: How to Recharge Your Life 30 Seconds at a Time"
2008 | 221 Pages | ISBN: 1564149633 | PDF | 1.8 MB
If the terms "spread too thin," "drained," and "strung out" sound familiar, it is because they accurately describe the chronic energy deficiency that many people experience today. In The Energy Cure, psychotherapist and energy coach Kimberly Kingsley introduces personal energy management--a way to live life to its fullest while preserving and renewing your most precious resource. Learning to harness and manage your personal energy can elevate you from survival mode to a place where you grow and thrive.
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Posted: June 25th, 2009, 10:58am CEST

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Lloyd Kaufman, "Direct Your Own Damn Movie!"
ISBN: 024081052X | 2009 | PDF | 240 pages | 3.3 Mb
Legendary director Lloyd Kaufman, creator of The Toxic Avenger, reveals 40 years worth of maverick cinematic know-how! Direct Your Own Damn Movie! will be your step-by-step roadmap on the journey through: scriptwriting, pre-production, casting, managing your set, post-production and distribution.
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Posted: June 25th, 2009, 10:57am CEST

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Patrick Forsyth, "Persuasive Business Writing"
2002 | 128 Pages | ISBN: 1857038436 | PDF | 1.2 MB
This book will show you how to make your letters, memos, emails, proposals, reports, sales letters and press releases models of effective communication. Use the advice of this book to achieve outstanding results and make an impression in your workplace.
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Posted: June 25th, 2009, 10:56am CEST

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Edward A. Irons, "Encyclopedia Of Buddhism" 
2008 | ISBN: 0816054592 | 634 pages | PDF | 6,3 MB
This is a general introduction and reference primarily to Buddhism, but also to Daoism, Shinto, Confucianism, and other major religious traditions of East Asia that are not covered in other volumes of the series. Articles by scholars of religion, all but one American, consider important figures, both Asian and Western; deities and other supernatural beings; rules and concepts; schools; practices; and other aspects.
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