Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --for moderating successful usability tests.
To help usability professionals, students, and novices understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary from a panel of testing experts on why certain techniques succeed or fail. The videos are accessible from the publishers companion web site.
Presents the ten golden rules that maximize every sessions value
Offers targeted advice on how to maintain objectivity
Discusses the ethical considerations that apply in all usability testing
Explains how to reduce the stress that participants often feel
Considers the special requirements of remote usability testing
Demonstrates good and bad moderating techniques with laboratory videos accessible from the publishers companion web site
About the Author
Joe Dumas is a recognized expert in usability evaluation. He has 25 years experience as a usability professional. He as moderated or observed others moderate thousands of usability testing sessions and taught numerous students and usability professionals how to moderate. He is the author of A practical guide to usability testing (with Ginny Redish), Designing user interfaces for software, and numerous articles, both for researchers and practitioners. He is currently a Usability Consultant for Oracle Corporation. He was a Senior Human Factors Specialist at Bentley Colleges Design and Usability Center and taught graduate courses in the colleges Human Factors in Information Design Masters Degree program. He has a Ph.D. in Cognitive Psychology.